Instead of voice applications from multiple vendors with multiple management interfaces, the ShoreTel IP Office system eliminates complexity with a complete suite of bundled voice applications. This is unmatched in the industry by either new or legacy communications vendors.

Desktop Applications

The Personal Call Manager software includes personal productivity software that integrates voice mail, calendar and database contacts with Microsoft Outlook, and provides each user with a simple, yet powerful Windows interface to all call handling functions.

The Operator Call Manager software delivers the information and control features that enable businesses to cost effectively give callers a “high touch” level of personalized attention. Company operators, executive administrators and departmental receptionists can all use this flexible call administration software to provide optimum service to callers.

The Agent and Supervisor Call Manager enable Automatic Call Distribution (ACD) and brings affordable and easy-to-use call agent applications for workgroups and informal call centers within any organization. Since leading CRM applications vendors including Apropos Technology, Interactive Intelligence, Lightning Rod, Eclipse, Nsoft, Sonant, Rockwell and Cellit support the Shoreline platform, the Shoreline system is ideal for full service CRM environments such as formal call centers.